Returns policy

Returns Conditions

Products eligible to return (as defined in C L Trickett General Terms and Conditions of Sales) can be returned within 14 calendar days of receipt of Products.

Products shall be returned in their original condition, unaltered, unused and undamaged, in their original packaging and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.

Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted.

You shall only be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.

The above does not affect your right to withdraw/cancel your order in accordance with the General Terms and Conditions of Sale.

Returns Process

To ask for return of the Product(s), you may:

You will receive an email confirming your return request and providing instructions for returning the package and collection date. 

Products must be returned on the date agreed. If this is not achieved payment of second collection attempt will be at the your cost.

Then, you may:

  • Attach the returns prepaid shipping label that we will email you upon the request for return. Place on the outside of the box, on top of the original label, and seal the box securely.

Upon receipt and inspection of the Product(s) to be returned by C L Trickett, a return will be made.

Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase except in case of payment by cash on delivery, if applicable. In case of payment by cash on delivery, if applicable, refunds will be made by bank transfer.